Keeping you safe in the wake of COVID-19

Coming out of such an unprecedented time is scary. Making sure you take all the precautions possible to keep everyone safe is of the utmost importance to us. We’ve made several design changes to our open concept lab and implemented health and safety protocols to protect not just our team, but your office and your patients.

Our lab was designed as an open concept space to allow for higher collaboration between all departments in order to provide a higher quality product to patients. We didn’t, and still don’t believe in departments being segregated in separate rooms and spaces like some labs. But, while an open concept allows a higher level of collaboration and production quality, in the aftermath of COVID-19 having an open space between technicians can increase potential risk of viral transfer.

Here’s what we’re doing to keep our team, your team and your patients safe:

Lab entrance procedures:
- COVID-19 questionnaire must be answered
- Temperature reading
- Hand sanitizing
- Mask and gloves provided
Plexi-glass was installed between every technician and in high traffic areas
Work areas are wiped and disinfected regularly throughout the day
Lab is fogged twice daily to disinfect
Cases are disinfected upon arrival and prior to being packaged for delivery, including all models and prosthetics
Cases are fogged prior to leaving the lab as a last measure
Launch of our Doctor Gateway to allow for more “no touch” communication between your office and our lab. Click here to read more.

We have also switched our packaging method to a disposable paper bag for most cases. Larger cases will still be packed in a box, but both bags and boxes are fogged prior to leaving the lab and are only handled with gloves. In addition, we are also offering curbside pick up from our driver as a delivery option.

We’re doing our part to stop the spread, but it’s important that we all increase our health and safety protocols; that’s why we’re asking all our doctors to disinfect impressions, ensuring no blood is left is visible, and package the in a plastic Ziploc bag prior to sending the to our lab. Together, we will get through this stronger then ever before.

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